CUSTOMER SERVICE

Why do we use your personal data?
We will process your personal data to manage queries, to handle complaints, enquiries, product return issues and technical support matters.
We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories: 

• Contact information such as name and surname, address, e-mail address and telephone number
• Payment information and payment history
• Order information
• Account information
• All correspondence in the matter

Who has access to your personal data?
Your personal data is forwarded to third parties, such as courier companies, companies managing returns and/or warehouses, only to the extent necessary to provide you with the services mentioned above and for that purpose.

What is the legal basis for processing your personal data?
The processing of your personal data when you have made an order is based on a contract of sale between us, otherwise it is based on our legitimate interest.

How long do we keep your personal data?
We will keep your personal data for five years from the final settlement of the request, enquiry, complaint, query or other matter.

LIVE CHAT

Why do we use your personal data?
On our site we offer live chat with fashion slylists. When you use this feature, we will process the personal data you submit to us in order to provide you with styling and fashion advice.

What types of personal data do we process?
We will process following categories of personal data

• Name and surname
• E-mail address

Who has access to your personal data?
Your personal data is forwarded to third parties, such as co-operating fashion stylists, only to the extent required to provide you with the services mentioned above and for that purpose. Your personal data may be transferred outside the European Economic Area. In this case, we ensure that there is an adequacy decision by the Commission or that appropriate or suitable safeguards are being taken in order to ensure that the level of protection of your personal data is adequate.

What is the legal basis for processing your personal data?
The processing of your personal data when you have made an order is based on a contract of sale between us, otherwise it is based on our legitimate interest.

How long do we keep your personal data?
We will keep your personal data for three years from our last contact.

COMPETITIONS

Why do we use your personal data?
We will process your data when you enter our competitions. In this case, we will use your personal data to identify you, to verify your age, to contact you regarding the competition, before and after an event, to contact you if you win, and deliver the respective prize.

What types of personal data do we process?
We will process following categories of personal data

• Contact information such as name and surname, address, e-mail address and telephone number
• Age
• Information you submit to the contest

Who has access to your personal data?
Your personal data is forwarded to third parties, such as courier companies, for the delivery of the prize and to collaborating companies which organize and conduct the competitions on our behalf, only to the extent required to provide you with the services mentioned above and for that purpose.

Your personal data may be transferred outside the European Economic Area. In this case, we ensure that there is an adequacy decision by the Commission or that appropriate or suitable safeguards are being taken in order to ensure that the level of protection of your personal data is adequate.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you choose to enter a competition.

Your right to withdraw your consent:
You have the right to withdraw your consent given above at any time by sending an e-mail to dataprivacy@koolfly.com. However, when you do so, we will not be able to provide you with the services mentioned above.

How long do we keep your personal data?
We will keep your personal data for three months after the competition has ended.

FULFILMENT OF LEGAL OBLIGATIONS

Why do we use your personal data?
We will use your personal data to comply with obligations in laws (including tax – accounting obligations), court rulings and decisions from authorities.

What types of personal data do we process?
We will process following categories of personal data as an example

• Order number
• Name and surname
• Postal address
• Transaction amount
• Transaction date

Who has access to your personal data?
We will share your personal data with our associates, who will assist us in fulfilling our obligations mentioned above, such as our accountants and our tax and legal advisers.

What is the legal basis for processing your personal data?
The above processing is necessary to fulfil our legal obligations.

How long do we keep your personal data?
We will keep your personal data for as long as required by applicable law to comply with our obligations mentioned above.

PREVENTION OF MISUSE AND CRIME

Why do we use your personal data?
We will use your personal data to detect, prevent and deal with misuse of our services and to prevent and investigate cases of fraud and/or other criminal acts.

What types of personal data do we process?
We will process following categories of personal data as an example

• Contact information such as name, address, telephone number and e-mail address
• Order history and information
• History of deliveries and returns
• Payment information

Who has access to your personal data?
Your personal data is forwarded to third parties only for purposes mentioned above.
We may share your personal data with insurance companies, legal authorities and consultants, law enforcement authorities to complete investigations. Some or all of the above recipients may have an independent right or obligation to process your personal data acting in that case as controllers.

What is the legal basis for processing your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we keep your personal data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offences.

 

Last update: 12/4/2022